Return and Refund Policy for Stylvee

1. Our Commitment

At Stylvee, your satisfaction is our top priority. We strive to ensure you are happy with your purchase, but we understand that sometimes an item may not be the right fit. This policy outlines the procedures for returns and refunds to make the process as seamless as possible for you.

2. Return Window

We offer a 7-day return policy. You have 7 days from the date your order is delivered to initiate a return request for eligible items.

3. Eligibility for Return

To be eligible for a return, your item must meet the following criteria:

• The item must be unused, unwashed, and in the same condition that you received it.
• It must have all original tags, labels, and barcodes intact and attached.
• It must be in its original packaging.
• You must provide a receipt or proof of purchase (like your Order ID).

4. Non-Returnable Items

For hygiene and safety reasons, certain items cannot be returned. These include:

• Innerwear and socks.
• Swimwear.
• Items marked as “Final Sale” or purchased from a clearance section.
• Gift cards.

We reserve the right to reject a return request if the item does not meet our quality check standards upon inspection.

5. How to Initiate a Return

Please follow these steps to return an item:

• Step 1: Contact Us: To start a return, please contact our customer support team within the 7-day return window. You can reach us via:
  • Email: uniqueretailbrands@gmail.com
  • Phone: 934433633, 7010968788, or 9894723245 Please provide your Order ID and the reason for the return.
• Step 2: Await Approval: Our team will review your request. If your return is accepted, we will send you instructions on how and where to send your package.
• Step 3: Ship the Item: We will arrange for a reverse pickup from your address. Please ensure the item is securely packed in its original packaging. If reverse pickup is not available in your area, you may be asked to ship the product back to us.

6. Exchanges

The fastest way to ensure you get the item you want is to return the item you have, and once the return is accepted and processed, make a separate purchase for the new item. We do not offer direct exchanges at this time.

7. Refunds

• Inspection: Once we receive and inspect your returned item, we will send you an email to notify you of the approval or rejection of your refund.
• Processing: If your return is approved, your refund will be processed. A credit will automatically be applied to your original method of payment (or as store credit, if you prefer).
• Timeline: Please allow 7-10 business days for the refund to reflect in your account after it has been processed.
• Deductions: Please note that original shipping charges, if any, are non-refundable.

8. Damaged or Incorrect Items Received

We take great care in dispatching your orders. However, if you receive a damaged, defective, or incorrect item, please contact our customer service team within 48 hours of delivery.

Please provide your Order ID and photos of the damaged or incorrect item. We will work with you to arrange for a replacement or a full refund at no extra cost to you.

9. Questions?

If you have any questions about our Return and Refund Policy, please do not hesitate to contact us. We are here to help!

• Email: uniqueretailbrands@gmail.com
• Phone: 934433633, 7010968788, 9894723245